Company Information

Placing Orders/Contacting Us

You can place an order with us via one of the following methods:

Phone: Call 800-277-3117 or 860-644-5891. Our office hours are Monday through Friday, 8:30AM to 5:30PM EST

FAX: You can also FAX your order to us at 860-648-0710. Please include your name and daytime phone number with your order.

E-Mail: You can e-mail your order to us at sales@databasecreations.com.

Shopping Cart: Our on-line catalog includes a shopping cart so you can order on-line through our secure website.

Mail: You can also mail orders, requests, etc. to us. Please be sure to include correct payment and your daytime phone number. Our Mailing Address is:

Database Creations, Inc.
475 Buckland Road
South Windsor, CT 06074
USA

Sales/Customer Service Phone Number:
USA: 1-800-277-3117
International: 860-644-5891

Technical Support Phone Number: 860-644-5891

FAX Number: 860-648-0710

Sales/Info E-Mail: sales@databasecreations.com

Technical Support E-Mail: techsupt@databasecreations.com

Website: www.databasecreations.com

Shipping Information

We offer several shipping methods to meet your needs. We can ship UPS, FedEx, and DHL.

Below are shipping rates as of 1/1/2002. Large orders and international orders are weighed to determine exact shipping cost.

* Alaska and Hawaii residents add $10.00 per item to air rates or contact us for exact shipping costs.

Payment Methods:

We accept MasterCard, VISA, Discover, or American Express.

Saturday delivery is available for US orders only. Please add $10.00 to your order.

Purchase Orders accepted from Fortune 500, Government, Education, State and Local municipalities in the United States only.

We do not keep credit card information on file for repeat customers so please have your payment information ready when placing an order.

Database Creations understands that sometimes products do not fit the needs of our customers for one reason or another. Therefore, when returning products, we ask that you follow the steps outlined below in our return policy.

Most of our products include a 30-day money back guarantee. This gives you time to test the product to see if it meets your needs. If it does not, you may return it within 30 days for a refund of the purchase price. All returns are subject to a 10% restocking fee. No returns are accepted after the 30-day period. We will gladly exchange damaged materials.

Most product problems can be resolved with a phone call to our technical support department. Tech support phone numbers and contact information can be found in the documentation included with your product. If tech support cannot resolve the problem, a product exchange may be the solution. Call a Database Creations Customer Service Rep. at 800-277-3117 who will help you find a product that will better suit your needs.

In the event tech support or an exchange will not correct the problem, you need to obtain a valid Return Merchandise Authorization (RMA) number to return the product.

Returning Products

1. The return time period begins on the date the product was received. We have a 30-day money back guarantee for most software products and hardware. Please refer to the information on the next page for products that can/cannot be returned.
2. Shipping and Handling charges are not refundable
3. Have your invoice number ready
4. Call a Database Creations Customer Service Representative to receive your RMA number.
5. RMA numbers must be clearly visible on the outside of the box the items are shipped in.
6. Return the product by some trackable method, such as UPS or FedEx

No Returns will be accepted without a valid RMA number!

Reason for Return

Tell us why you are returning the product. We develop many of our products based on customer requests and needs. Knowing what you want in a product helps us develop better products for our customers. We may also be able to suggest a different product that will better suit your needs. If you would like to exchange a product, any price difference will either be refunded or charged to your credit card or billing account.

Products MUST be returned in resalable condition

1. Your returned package MUST contain ALL original material. This includes product boxes, disks/CD's, manuals, and registration forms. Advertising inserts do not need to be returned.
2. Please do not write on the original manufacturer's label, packaging or manuals.
3. Include a copy of your invoice and the reason for the return.
4. The RMA number must be clearly visible on the outside of the box the items are shipped in.
5. Pack products securely in an external carton and return by a reliable, trackable method such as FedEx, UPS, Airborne Express, DHL.

Restocking Fees and Rejected Returns

1. Restocking fees may apply if the product(s) do not meet the return policies stated above.
2. With damaged product(s), we reserve the right to refuse shipment and/or charge a restocking fee.
3. Any item returned without a valid RMA will be refused or returned.
4. Any item returned beyond the 30-day return period will be refused or returned.

Software*

All software products, unless otherwise noted, (except software manufactured by Microsoft, Corp.) include a 30 day money back guarantee. Should you need to return a software product purchased from Database Creations, Inc., a refund of the purchase price of the product will be refunded to the purchaser if the product is returned within 30 days of delivery of the product and in saleable condition with original packaging. Shipping charges are not refundable. If the product is not returned in saleable condition, a 10% re-stocking fee will be charged. The purchaser is responsible for any shipping charges incurred in returning the product to Database Creations, Inc. Returned merchandise should be shipped using some trackable method such as UPS or FedEx. Please call for an RMA before returning items to us.

Keystone Videos and CD Training

Keystone Videos and CD's include a 30 day money back guarantee and are returnable if only one video or CD from a set is opened. Individual tapes or CD's are non-returnable if opened. Defective tapes or CD's can be exchanged for working versions of the same title. Should you need to return a video or CD-ROM set purchased from Database Creations, Inc., a refund of the purchase price of the product will be refunded to the purchaser if the product is returned within 30 days of delivery of the product and in saleable condition with original packaging. Shipping charges are not refundable. If the product is not returned in saleable condition, a 10% re-stocking fee will be charged. The purchaser is responsible for any shipping charges incurred in returning the product to Database Creations, Inc. Returned merchandise should be shipped using some trackable method such as UPS or FedEx. Please call for an RMA before returning items to us.

Books

All books are non-returnable.

*Microsoft Products

Any software or other product manufactured by Microsoft Corporation is non-returnable.

Hardware

30-day money back guarantee on all point of sale and barcode hardware. This includes scanners, cash drawers, light poles, receipt printers, label printers and pos keyboards. All hardware items must be returned in original packaging in resalable condition. IMPORTANT NOTE: A 10% restocking is charged for any hardware returned for refund.

If you have a problem with an order you have received from us, please call our customer service at 800-277-3117 for assistance. International customers can e-mail us at info@databasecreations.com or fax Customer Service at (860) 648-0710.